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Aircraft Engine MRO · Oracle EBS / cMRO
Six Years Inside a Live Engine - MRO Environment
An upstream operator running production assets in Peninsular Malaysia needed AP and AR invoices to reach LHDN without anyone in finance learning a new tool. Here’s how it happened.
300+
Business enhancements delivered
1500+
Man-days invested in improvement
99.8%
System availability
40%
Fewer recurring incidents
The Client
A Live Engine Shop Floor Running on Heavily Customized cMRO
The company overhauls and repairs aircraft engines for airline and lessor customers across the region, operating out of the UAE. Their Oracle E-Business Suite environment - deeply customized for cMRO (complex Maintenance, Repair & Overhaul) - sits at the center of everything: engine task cards, repair orders, tool tracking, OSP (Outside Service Provider) movements, and the compliance reporting that keeps the shop floor auditable.
This isn't a back-office ERP. Every transaction traces back to a physical engine part moving through the shop, a subcontractor, or a customer's asset register. Get the data wrong and it isn't just an IT ticket - it's a financial misstatement or a compliance gap on a live MRO floor.
Six years ago, that environment needed to move data centers and upgrade from Oracle EBS R12.1.1 to R12.2.9 without breaking any of the customizations the business had come to depend on.
The Challenge
Four Things That Had to Be True at Once
An EBS upgrade is disruptive enough on a standard footprint. On a heavily customized cMRO environment tied to a physical shop floor, the margin for error was much smaller.
01
The upgrade couldn't touch compliance reporting
02
Financial statements had to reflect physical reality
03
Ownership had to stay accurate as parts moved
04
Shop floor discipline had to be enforced in the system
What We Did
Modernize, Stabilize, Transform - In That Order
1 - Modernization
2 - Stabilization
3 - Transformation
With incidents down and the environment stable, the focus shifted to automation, process redesign, and DR readiness – turning the platform from something that just runs into something that keeps generating business value.
The Results
Six Years of Compounding Reliability
20%
Faster financial close
1000+
Manual hours removed per year
99.8%
System availability maintained across the engagement
40%
Reduction in recurring incidents
When the client’s infrastructure contract went out to a competitive RFP and moved to a new vendor, they kept us on as their Oracle Applications & cMRO partner. That’s the clearest signal of trust a technical partnership can get the infrastructure changed hands, but the application and domain expertise stayed.
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Running a Live cMRO Environment on Oracle EBS?
If your engine-MRO or aviation MRO operation depends on a customized Oracle EBS/cMRO environment and can't afford disruption to compliance reporting or shop - floor operations during an upgrade or stabilization effort let's talk.